At the
M&S Bank Arena

As shown on the map, the on-site Box Office is located on the Piazza opposite the City Side  entrance of the M&S Bank Arena (What3Words location ‘deeper.become.listed’. The Box Office has purpose-built low-level counters and a hearing assistance system on counters marked with the international symbol of deafness or hard of hearing. The Box Office will be open 90 minutes before each session start time.

Please arrive early to allow plenty of time to get through security and safety checks to ensure you are in your seat for the start of the action. The M&S Bank Arena doors open around one hour before each session starts.

There will be a team of dedicated security and stewarding staff as you enter the Arena, and you may also see police officers and police dogs onsite.

For the safety and security of all, no bags will be permitted in the Arena. If a bag is absolutely necessary (for essential items only such as medical items or changing bags for young children) spectators will be allowed one small bag no larger than an A4 piece of paper; ideally this would be a clear bag to allow for quick and hygienic security searches. Suitcases, large handbags and backpacks/rucksacks are strictly prohibited. A full bag search will be done on all bags permitted into the Arena.

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No food or drink will be allowed into the Arena, however, small, packed lunches for young children or medicinal purposes are acceptable, at staff discretion.

We encourage clear, empty bottles, which can be refilled at water fountains inside, but unfortunately, full bottles, or bottles that are metal or glass will not be allowed into the Arena.

Please check the Spectator Regulations for more details on restricted and prohibited items

The concourse at M&S Bank Arena offers a wide range of eateries to cater for all diets and tastes.

Hot and cold lunch and dinner options (dependent on session) will be available, with vegetarian and vegan choices, plus coffees, snacks and treats.

If you lose anything while visiting, please ask a steward. If you discover you have lost something after you have left, please call the Arena on telephone 0151 703 7299 where the team will do their best to help.

​Event programmes and a range of merchandise, including clothing and accessories, will also be available to buy at the venue and will be open throughout the sessions.